Privacy Policy Page

Introduction

·         Respect for Privacy: wikydeal.lk respects your privacy and aims to protect your personal information. By using the site, you agree to the practices described in this policy.

Information Collection

·         What We Collect: wikydeal.lk collects various types of personal information such as name, gender, date of birth, contact details, payment information, and technical data (like IP address).

·         Buyers' Data: Includes identity data, contact data, biometric data, transaction records, technical data, profile data, usage data, location data, and marketing and communications data.

·         Sellers' Data: Includes identity and contact data, account data, transaction data, technical data, profile data, usage data, location data, marketing and communications data, and additional authentication information.

Use of Information

·         For Buyers:

o    Processing Orders: Process and deliver orders, provide customer support, verify and carry out payment transactions through third-party service providers.

o    Providing Services: Facilitate site use, administer accounts, respond to queries, and display user information on the site.

o    Marketing and Advertising: Send marketing/promotional information (if opted-in), and help conduct marketing activities.

o    Legal and Operational Purposes: Verify identity, process complaints, produce statistics, comply with legal requirements, and perform due diligence checks.

o    Analytics and Development: Understand user experience, improve site layout/content, conduct surveys, and develop products/services.

·         For Sellers:

o    Providing Services: Facilitate site use, ship/deliver products, respond to queries, verify documentation, administer accounts, and carry out financial transactions.

o    Marketing and Advertising: Send marketing/promotional materials about products/services (if opted-in), and help conduct marketing activities.

o    Legal and Operational Purposes: Produce statistics, store/backup data, investigate violations, comply with legal requirements, and process complaints.

o    Analytics and Development: Audit data downloads, understand user experience, improve site layout/content, conduct surveys, and develop products/services.

Data Retention

·         Data Storage: Data is kept only as long as necessary for legal or business purposes and will be securely disposed of when no longer needed.

Data Security

·         Measures Taken: wikydeal.lk implements measures to secure personal information against unauthorized access and breaches.

Customer Rights

·         Access and Control: Customers have rights to access, correct, and request deletion of their personal data.

Data Sharing and Disclosure

·         Third Parties: Data may be shared with third-party service providers for payment processing, marketing, and other services.

Cookies and Tracking

·         Technologies Used: The site uses cookies and other tracking technologies to enhance user experience and gather usage data.

Policy Changes

·         Notification: Changes to the privacy policy will be communicated to users.

Contact Information

·         Support: Users can contact wikydeal.lk for any privacy-related questions or concerns.

Additional Information

·         Marketing Communications: Users can opt-out of marketing communications at any time through mobile app settings or the unsubscribe function in marketing materials.

·         Accuracy of Data: Users are responsible for ensuring the accuracy and updating their personal data.

Other Uses of Personal Information

·         Opinion and Market Research: Your personal information may be used for opinion and market research purposes. Your details remain anonymous, and you can opt out at any time.

·         Surveys and Competitions: Information gathered from surveys is separated from your email address. Disclosing your email is necessary for competition participation.

·         Additional Information: You may receive additional information about the site, related websites, products, promotions, and newsletters. You can unsubscribe from such communications via the unsubscribe link in emails.

Anonymized Data

·         Usage: Anonymized data may be used for various purposes, including determining user locations and site usage, and may be shared with third parties. This data cannot identify you personally.

Competitions

·         Notification and Advertising: Data may be used to notify winners and advertise offers. Details can be found in the participation terms of each competition.

Third Parties and Links

·         Group Companies and Agents: Your details may be shared with other companies in the group and with agents/subcontractors for purposes like delivering products, collecting payments, analyzing data, and providing customer service.

·         Affiliates and Third Parties: Personal data may be shared with third parties and affiliates for the aforementioned purposes, which may include service providers in areas like payment services, logistics, marketing, IT, and website hosting.

·         Data Transfer: If the business is sold, personal information may be transferred, provided data protection laws are complied with.

·         Privacy Responsibility: Responsibility for privacy practices or content of third-party sites lies with those third parties. Always check their privacy policies.

Data Security

·         Third-Party Security: Efforts are made to ensure third parties and affiliates keep your data secure and use it only as outlined in the privacy policy.

·         International Transfers: Personal data may be transferred outside Sri Lanka, provided it complies with applicable laws and this privacy policy.

Cookies

·         Usage: Cookies, web beacons, and similar technologies are used to enhance site functionality. Cookies help recognize your device and save time during site use.

·         Google Analytics: This site uses Google Analytics to analyze website usage. The data collected may be transferred to and stored by Google in the United States. You can manage cookie settings in your browser but note this may affect site functionality.

Security

·         Measures: Appropriate technical and security measures are in place to prevent unauthorized access, loss, or damage to your data. This includes secure servers and firewalls. Proof of identity may be requested to disclose personal information.

·         Transmission Limitations: While efforts are made to secure your data, no method of transmission or storage is completely secure. Continuous reviews and enhancements of security measures are conducted.

Your Rights

·         Access and Correction: You can request access to and correction of your personal data. You can also ask to stop the use of your data for direct marketing at any stage.

·         Administrative Fee: Where permitted by law, a reasonable fee may be charged for retrieving personal data records, with prior notification.

·         Withdrawal of Consent: You may withdraw consent for the use, disclosure, storing, and processing of your data, subject to applicable laws. Withdrawal may affect service provision.

·         Data Deletion: You have the right to request the deletion of your data via a Deletion Request Form or email. The data will be safely removed within fifteen working days after verification.

Minors

·         Age Restriction: Products are not sold to minors (below 18 years). No personal data of minors is knowingly collected.

·         Responsibility: Users confirm they are above 18. If a minor uses the site via your account, you consent to the processing of their data and accept responsibility.